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Webinar Information

Language Services on Better Care of Migrant Seniors Seminar


This seminar aims to promote improved access to quality language services for aged care providers, Culturally and Linguistically Diverse (CALD) seniors, their families and communities. The seminar also aims to deepen the skills of the interpreters and translators for aged care settings.

Learn about:
•    Issues in accessing language services for aged care service providers and migrants
•    Interpreter, translator and language aide qualifications
•    Accessing Translator and Interpreter Services
•    Regional and remote aged care challenges 
•    Opportunities provided through use of technology. 



Andrea King
BAppSci Physio, M Physio (Neuro Rehab); Allied Health Manager, Brightwater Care Group.


Andrea is a physiotherapist, with decades of clinical and  rehabilitation and Late Effects of Disability. For the last 4 years Andrea has led the Allied Health group at Brightwater, during significant change and growth in the sector and organisation – navigating Allied Health through the incoming current Aged Care Standards, NDIS Quality and Safeguarding, covid 19 pandemic, and Royal Commissions. Andrea is a Board Director for Meaningful Ageing Australia, member of the ECU Neuro Rehab Consultative Committee and Australasian College of Health Management.


Senior Migrants in Residential Aged Care – what are the challenges for them and the workforce? The Brightwater experience, including:

  • Workforce experience

  • Understanding cultural nuances

  • Assessments

  • Day to day support

  • Gaps in knowledge


Joansy King

Chief Executive Officer (KWA) Senior Case Manager (MSCWA) MBA candidate (AIM)

Co-founded the Karen Welfare Association of WA in 1996. Demonstrated advanced leadership skills through current CEO and former Vice President duties of the Karen Welfare Association of WA Inc. Chair of the Karen New Year Celebration Committee. Co-Chair and Co-founder of the Australia Karen Social Services Network since 2011. Co-Founder of the Karen Baptist Community Church, Western Australia in 1996. MBA candidate at the Australian Institute of Management.

She has experience as a Senior Case Manager with the Multicultural Services Centre of WA since 2006. Her language skills include Karen and Burmese.


Joansy will share her experiences with supporting migrant seniors stay home, including the support needed by their families and communities.


Evelyna Mbimbi

In progress: Bachelor of Arts majoring in Community Development & International Aid Development

Evelyna (Eve) Mbimbi is the Encompass Aged Care Coordinator at Metropolitan Migrant Resource Centre (MMRC). Eve is a first-generation African-Australian woman born in South Sudan. She emigrated to Australia in 2003 as a refugee. This firsthand experience with her family moving to Australia gave Eve the unique edge in understating and providing support to the CaLD communities MMRC serves. Eve previously worked in the aged care industry for ten years before her role with MMRC. She is currently furthering her studies at Murdoch University, studying a Bachelor of Arts majoring in Community Development and International Aid Development.  


Eve will share her experiences on the impact of language in CaLD communities including the Common issues faced by CaLD communities when accessing language services such as the phone interpreter services, dialect options and the complexities of language.


Kym MCDowell

Regional Operations Manager for NAATI in Western Australia

Kym is the Regional Operations Manager for NAATI in Western Australia. She has been in the role for 18 months and loves her job because she gets to work with a diverse range of people. Kym has a particular interest in working with Aboriginal community and is co-Chair of the NAATI Reconciliation Action Plan Working Group. She is also learning German… sehr langsam!


Kym will provide insights into certification for interpreters and translators as well the qualification available for bi-lingual workers. She will share some important insights into the different ways in which the two differently qualified categories may be best utilised by aged care providers without compromising the migrant seniors’  well-being.


Mary Gurgone

Master of Business; BA; Teacher’s Higher Certificate; Cert 4 in TAE; GAICD

Association for Culturally Appropriate Services (AfCAS)

Mary Gurgone, Director of the Centre for Capability and Culture, has extensive experience in the Government, private sector, and community. As Director of the WA Partners In Culturally Appropriate Care (2016-2020), she supported ethnic care providers and their communities to form the Association for Culturally Appropriate Services. She was appointed to the NAATI Board in November 2014. She is a founding member, Fellow and former National President of the Australian Institute of Interpreters and Translators. As a long-term carer, she developed practical national, State, and local programs for service providers with culturally and linguistically diverse (CALD) clients.


Mary will share her national research into the use of language services by aged care providers and issues that were highlighted.


Fatih Karakas

Head of Training - All Graduates Interpreting and Translating Services

Fatih is the Head of Training at All Graduates. He has a Master's of Translating and Interpreting from RMIT University, where he also teaches. Fatih has delivered training in Victoria as well as other states across the country for RMIT University, University of NSW and AUSIT. He is particularly interested in teaching interpreting skills as well as ethics and professionalism with a focus on providing non-language specific training via online Learning Management Systems. Fatih is also a NAATI Certified Turkish Interpreter and Translator specialising in legal and healthcare interpreting.


Fatih will present on Video Remote Interpreting Solutions for Aged Care Clients.

Video Remote Interpreting (VRI) is now being widely used around Australia as a remote interpreting option for those requiring language services. This presentation will aim to highlight the advantages, challenges and strategies in VRI for service users and interpreters.


Marcelle James

Director of Aged Care at the WA Country Health Service

Marcelle has been working with WA Country Health Services since October 2019 as Director, Aged Care. Prior to this, Marcelle has worked in community and aged care positions in State Government and not for profit organisations.


 Marcelle will cover the following:

  • Aged CALD demographic across WACHS

  • Use of interpreter services in WACHS for older people and those in residential aged care

  • Interpreter services and telehealth

  • Case study of in using interpreter service for an older person.

Other Information

Flyer for Seminar

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